Shipping Policy

This Shipping Policy explains how VORZELA orders are processed, shipped and delivered to customers.

Shipping Area

VORZELA currently ships within the United States.

We carefully prepare each order to help ensure furniture and home products arrive safely and in good condition.

Standard Shipping

Shipping availability: United States delivery
Shipping cost: Free standard shipping on eligible orders
Processing time: 1 to 3 business days
Estimated transit time: 5 to 8 business days
Estimated total delivery time: 6 to 11 business days

Delivery times may vary depending on product availability, destination, carrier conditions and other factors outside our reasonable control.

Order Processing

Orders are processed after payment confirmation.

Most orders are prepared within 1 to 3 business days. Orders placed during weekends or holidays will begin processing on the next available business day.

Before shipment, products are checked and securely packaged to help protect them during transportation.

Shipping Confirmation and Tracking

Once your order has shipped, tracking information will be sent to the email address provided during checkout.

Tracking details may take up to 24 hours to become active after shipment.

Furniture Delivery Information

Furniture and home products may require additional care during transportation due to their size, materials and packaging requirements.

Customers are encouraged to inspect packages carefully upon delivery and confirm that all components and accessories are included.

Delivery Delays

Estimated delivery times are not guaranteed. Delays may occur due to severe weather, carrier delays, holidays, transportation issues or other circumstances beyond our reasonable control.

Damaged or Missing Parts

If your order arrives damaged or any components are missing, please contact us within 3 business days after delivery.

Please provide:

Order number
Photos of the product
Photos of the shipping packaging
Description of the issue

Our customer support team will review the information and assist with the next steps.

Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please check your entrance, mailbox, package area, building mailroom, household members and neighbors.

If the package is still missing, please contact us so we can assist with further investigation.