Frequently Asked Questions
Find answers to common questions about VORZELA furniture, products, orders, shipping, payments and returns.
About VORZELA Products
What type of furniture does VORZELA offer?
VORZELA offers thoughtfully selected furniture and home products designed for modern living spaces, including living rooms, bedrooms, home offices, study areas and space-saving solutions.
Are VORZELA products suitable for small spaces?
Yes. Many VORZELA products are designed with modern homes and flexible spaces in mind. We focus on practical designs that help customers create comfortable and organized living environments.
What materials are used in your products?
Materials vary depending on the product. Detailed material information, dimensions and product specifications are provided on each product page.
Do your furniture products require assembly?
Some products may require simple assembly. Assembly requirements and included components are listed on the individual product page. All necessary instructions and hardware are provided when assembly is required.
How do I care for my VORZELA furniture?
We recommend regular cleaning with a soft, dry or slightly damp cloth. Avoid harsh chemicals and follow the care instructions provided with your product.
Orders and Payment
What payment methods do you accept?
Payments are processed through PayPal. Available options may include PayPal balance, Visa, Mastercard, American Express, Discover, eligible debit cards and PayPal Pay Later where available.
Do I need a PayPal account?
Not necessarily. If PayPal guest checkout is available for your location, you may be able to pay by credit or debit card without a PayPal account.
Is my payment information secure?
Payment information is securely processed through PayPal. VORZELA does not store complete card numbers, bank details or PayPal login credentials.
Can I cancel or change my order?
Please contact us as soon as possible after placing your order. Cancellation or changes may be possible before your order enters the shipping process.
Will I receive an order confirmation?
Yes. An order confirmation will be sent to the email address provided during checkout.
Shipping
Where does VORZELA ship?
VORZELA currently ships within the United States.
How long does shipping take?
Orders are normally processed within 1 to 3 business days. Standard delivery usually takes 5 to 8 business days. Estimated total delivery time is approximately 6 to 11 business days.
Is shipping free?
Standard shipping is free on eligible orders. Shipping availability and costs may vary depending on the product and delivery location.
How can I track my order?
Tracking information will be sent by email once your order has been shipped.
What should I do if my order arrives damaged?
Please contact us within 3 business days after delivery. Include your order number, photos of the product and photos of the packaging so our team can assist you quickly.
Returns and Refunds
What is your return period?
Eligible products can be returned within 30 days after delivery.
What condition must returned products be in?
Products should be unused, in their original condition and packaging, with all original components and accessories included.
How long does a refund take?
Once the returned product has been received and inspected, approved refunds are generally processed within 5 business days and returned to the original payment method.
Do you offer exchanges?
Direct exchanges are not currently available. Eligible products can be returned and a new order can be placed.
Customer Support
If you have questions about products, orders or after-sales support, our customer service team is happy to help.
VORZELA
Shenzhen Yunxinghong Technology Co., Ltd.
Owner: Qin Yuqi
48 Siu Wai Road, Yuen Long, Hong Kong
Email: service@xelqovu.com
Phone: +852-6192634
Monday to Friday, 9:00 AM - 6:00 PM (EST)