Return Policy
At VORZELA, we want every customer to have a clear and comfortable shopping experience. This Return Policy explains the conditions and process for returning eligible furniture and home products.
Return Period
Eligible products may be returned within 30 days after delivery.
Please contact us before returning any product. Returns sent without prior approval may not be accepted.
Return Requirements
To be eligible for a return, products must:
- Be returned within the 30-day return period.
- Be in original condition without significant signs of use.
- Include original packaging whenever possible.
- Include all original components, accessories and hardware.
- Include the original order information or proof of purchase.
Furniture Return Considerations
For furniture products, we recommend carefully checking product dimensions, materials and specifications before purchase.
If a product has been assembled, damaged, modified or shows significant signs of use, it may not qualify for a return.
Customers should keep original packaging until they are satisfied with their purchase, as furniture packaging may be required for safe return transportation.
Items That May Not Be Returned
- Products returned after the 30-day return period.
- Products with significant signs of use, damage or modification.
- Products missing important components, accessories or packaging.
- Custom or personalized products, where applicable.
How to Request a Return
To request a return, please email:
service@xelqovu.com
Please include:
- Order number
- Reason for return
- Photos of the product when applicable
If your return request is approved, we will provide the appropriate return instructions.
Return Shipping
For products that arrive damaged, defective or incorrect due to our error, return shipping assistance may be provided.
For customer-requested returns, return shipping costs are generally the customer's responsibility.
No restocking fee is charged for eligible returns.
Refunds
Returned products are inspected after receipt. The inspection process generally takes about 2 business days.
Once a return is approved, refunds are generally processed within 5 business days and issued to the original payment method.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Exchanges
Direct exchanges are not currently available. Eligible products can be returned and a new order may be placed separately.
Damaged, Defective or Incorrect Products
If your product arrives damaged, defective or incorrect, please contact us within 3 business days after delivery.
Please provide:
- Order number
- Description of the issue
- Photos of the product
- Photos of the shipping packaging
Our customer support team will review the information and assist with the next steps.
Contact
VORZELA
Shenzhen Yunxinghong Technology Co., Ltd.
Owner: Qin Yuqi
48 Siu Wai Road, Yuen Long, Hong Kong
Email: service@xelqovu.com
Phone: +852-6192-634