This Return & Refund Policy applies to eligible products purchased directly through xelqovu.com under the brand 𝒙𝒆𝒍𝒒𝒐𝒗𝒖™.

Our policy covers household essentials, home organization products, bathroom accessories, storage solutions, and other items offered through our store.

Customers may request a return within 30 calendar days after receiving an eligible item.

Returns, refunds, and exchanges are subject to the conditions described below.

To qualify for a standard change-of-mind return, the return request must be submitted within 30 calendar days after the delivery date.

Returned products should generally:

• Be unused and in their original condition.
• Include original accessories, components, and instructions.
• Include original packaging where reasonably available.
• Be accompanied by an order number or proof of purchase.

Items that have been damaged through misuse, materially altered, or used beyond what is necessary to inspect them may not qualify for a standard change-of-mind return.

These conditions do not override applicable legal rights concerning defective, damaged, or incorrectly supplied goods.

To request a return, please contact us within 30 calendar days after receiving your order.

We ask customers to handle products carefully while evaluating whether they wish to keep them.

For standard returns, items should be in their original condition, with all supplied accessories and components.

Please package returned items securely to reduce the risk of damage during transportation.

If a product was received damaged or defective, please explain the issue when submitting your request. Different remedies may apply to faulty products.

Some products may be subject to special return conditions due to hygiene, safety, customization, or other product-specific considerations.

Where legally permitted, exceptions may include:

• Personalized or custom-made products.
• Certain hygiene-sensitive products that have been unsealed after delivery.
• Products that cannot reasonably be returned for health or safety reasons.
• Other items expressly identified as non-returnable before purchase, where permitted by law.

Product-specific exceptions will apply only where properly disclosed and legally permitted.

Statutory rights for defective or incorrectly supplied items remain unaffected.

If your product arrives damaged, defective, or not as described, please contact us promptly.

We recommend reporting visible damage within 7 calendar days after delivery so we can investigate efficiently. This is a recommended reporting period, not a restriction on statutory rights.

Please provide:

• Your order number
• The affected product name
• A description of the problem
• Photographs of the product and packaging, if available

Depending on the circumstances and applicable law, we may arrange a replacement, repair, return, or refund.

Where a return is required because of our error or a qualifying product defect, we will cover reasonable return shipping costs as required by law.

If you receive an incorrect item or discover that a product is missing, please contact our customer service team.

For efficient assistance, we recommend notifying us within 7 calendar days after delivery.

Include your order number, the products ordered, and a description of the discrepancy.

Our team will review the order details and help arrange an appropriate solution, such as sending the missing item, replacing an incorrect product, or issuing a refund.

Applicable consumer rights are not limited by the recommended reporting period.

Return shipping responsibilities depend on the reason for the return.

Change-of-mind returns: Customers are generally responsible for return shipping costs unless otherwise stated or required by law.

Damaged, defective, or incorrect products: We will cover reasonable return shipping costs where the return is required due to our error or as required by applicable law.

Our customer service team will provide the applicable return address and shipping instructions after reviewing the request.

We recommend using a trackable shipping service and keeping proof of postage.

After receiving a returned product, our team normally completes the inspection within 3–5 business days.

We will assess the product condition, reason for return, order information, and applicable return requirements.

Customers will be notified whether the refund has been approved or whether additional information is required.

Where applicable law requires a different refund procedure or deadline, the legal requirement will take precedence.

Once a refund is approved, we normally initiate the refund within 5 business days, unless a shorter deadline is required by law.

Refunds are generally issued to the original payment method used for the purchase.

After the refund has been initiated, banks and payment providers may require an additional 5–10 business days to display the funds in the customer's account.

The actual posting time depends on the financial institution and payment method.

Any legally required refund of original shipping charges will be included where applicable.

If you have not received an approved refund after the expected processing period, please check your original payment account first.

Depending on your payment provider, the refund may appear as a reversal of the original transaction or as a separate credit.

If the refund remains unavailable after 10 business days from the date it was initiated, please contact our support team.

Include your order number so we can help review the refund status.

If you wish to exchange an eligible household product, please contact us within the applicable 30-day return period.

Exchanges are subject to product availability, the condition of the returned item, and applicable legal rights.

If a replacement product is unavailable, our team may offer an appropriate alternative or refund.

For damaged or defective products, remedies will be provided according to applicable consumer protection requirements.

If you need to cancel an order, please contact customer support as soon as possible, preferably before the order has been dispatched.

We generally process orders within 1–3 business days, as explained in our Shipping Policy .

Cancellation may be possible before the order enters fulfillment or shipping.

If the order has already been shipped, the applicable return procedure may be used after delivery.

Any statutory cancellation or withdrawal rights remain unaffected.

For questions about returns, exchanges, refunds, damaged items, or cancellations, please contact the 𝒙𝒆𝒍𝒒𝒐𝒗𝒖™ customer service team.

Email: service@xelqovu.com

Phone: +864001175177

Business Hours: 8:00 AM – 10:00 PM Daily

Please provide your order number, product details, and a brief explanation of your request.